Have you ever been led on a wild goose chase through the maze of an automated telephone “support” system, only to end up on hold for an hour before finally speaking with someone who couldn’t understand your problem and didn’t have the ability to solve it?
You probably have, and we’re guessing you didn’t enjoy it one bit. At Backup My Info! we know that when you need support, you don’t have a minute, let alone an hour, to wait. That’s why when you call us, you’ll be quickly connected to an experienced engineer who understands your backups and knows how to help you - not someone providing scripted responses that don’t pertain to your situation.
This is not an optional service package. It doesn’t cost anything extra. It’s what we give to all of our customers. We do this because we think you deserve it, and we’re happy to do it! Live support means:
BUMI team member greeting
Always being greeted by a BUMI team member when you call, no matter when you call.
24/7
24/7 availability for emergency support.
U.S. – based support
We maintain all of our help-desk and support staff facilities in the United States.
No automated phones
Never having to navigate an automated phone system.
Quick Response
Receiving a response to an email moments after you hit “send.”
You have our attention
Getting as much time and attention from our support team as is required to solve your problem.
Daily monitoring
Daily monitoring of your backups by your dedicated support engineer.
Proactive attention
If we notice an issue, we don’t wait for you to call us.
Some companies look at every customer support call as a problem. When a customer reaches out to us, we see that as an opportunity. We look forward to having the opportunity to help you out, solve your problem, relieve your stress and make you happy, no matter when that opportunity occurs.
